Soultech AI Privacy Policy

Your inner world is sacred ground, and we treat it that way. At Soultech AI, protecting your privacy and data is a core commitment.

• Your Data Belongs to You: You own your data, always.

• Private by Design: We build our systems with your privacy in mind from the ground up.

• Secure Storage: Your personal information and reflections are stored securely.

• No Selling or Exploitation: We will never sell or exploit your data.

• Building Safe Spaces: We are dedicated to creating a trustworthy environment for your self-discovery journey.

We are building technology that respects the soul, and that begins with trust and unwavering privacy.

1. Information We Collect

Data you provide directly:

• Account registration info: Name, email, profile photo (optional)

• Content you create: Voice notes, transcripts, journal entries, Future Self Letters, dreams and goals, reflections, user feedback

• Persona selections: Interests, values, personality traits, mental health focus

• Contact support interactions

Data collected automatically:

• Usage data: Features accessed, time spent, journaling frequency, voice session length

• Technical data: Device type, OS version, browser type, IP address

• Cookies and similar technologies for website functionality and analytics

Sensitive Data:

• We may collect and process sensitive data related to your emotional and mental well-being, as shared in voice journaling, AI reflections, and Future Self entries. This may include health-related data if relevant to your self-reflection journey. This is always handled with enhanced privacy and ethical standards.

A licensed privacy attorney will provide the final legal language regarding sensitive data categories.

2. How We Use Your Information

We use your data to:

• Provide and operate Soultech AI services (including AURA, Odin, and Janus)

• Deliver personalized AI reflections, journaling support, and creative guidance

• Power features like Future Self letters, dream tracking, and crisis detection

• Improve user experience and adapt responses to your preferences

• Develop and improve services using anonymized, aggregated data only

• Communicate updates, respond to inquiries, and send opt-in notifications

• Ensure user safety, identify potential misuse, and comply with applicable laws

A legal advisor will define the lawful bases for data processing (e.g., consent, legitimate interest).

3. How We Share Your Information

We do not sell or share your data without consent.

We may share data with:

• Service providers: Such as cloud storage, transcription (STT), voice generation (TTS), or language model services (OpenAI, Google Cloud, etc.) — only to operate and improve your experience

• Legal authorities: If required by court order or legal obligation

• Business transfers: If Soultech AI is involved in a merger, acquisition, or sale of assets

• With your explicit consent: For any purpose you agree to

All third parties are bound by strict confidentiality and security agreements.

4. Data Security

We take robust technical and organizational measures to protect your data:

• Secure infrastructure (e.g., Firebase, Google Cloud, OpenAI servers)

• Encryption of stored and transmitted data

• Access controls and audit trails

• Regular monitoring of systems and vulnerabilities

Your reflections and voice notes are treated with the highest standards of security and confidentiality.

5. Data Retention

We retain your data only as long as necessary:

• For service functionality and your ongoing use

• To comply with legal and regulatory obligations

• You can request deletion at any time (see Section 6)

Exact retention timelines will be confirmed by a legal advisor.

6. Your Data Rights

You have the right to:

• Access your data

• Correct inaccurate or outdated information

• Request deletion of your data ("Right to be Forgotten")

• Restrict or object to processing of your data

• Request portability of your data

• Withdraw consent at any time

To exercise these rights, contact us using the details in Section 11.

7. Children's Privacy

Soultech AI services are not intended for children under 13 (or the age required by local law). We do not knowingly collect personal data from minors without parental consent. If we learn a child has submitted personal data without verification, we will take steps to delete it.

8. Cookies and Tracking Technologies (Website)

We use cookies for:

• Functional features of our website

• Analytics and performance tracking

You can manage your cookie preferences in your browser or via our cookie banner.

9. International Data Transfers

Your data may be transferred to and processed in countries outside of your residence (e.g., United States, EU, Australia) where our infrastructure and service partners are located. We use safeguards such as Standard Contractual Clauses to protect international data transfers.

10. Changes to This Privacy Policy

We may update this policy from time to time.

• We’ll notify users of significant changes via email or in-app

• Continued use of our services means you accept the updated policy

11. Contact Us

For questions about this policy or to exercise your rights: Email: andre.neves@soultech-ai.com
Support Portal: [Coming soon]

We are honored to hold space for your growth. Thank you for trusting Soultech AI.